If you need to cancel a reservation or package, please send an email to info@explorelulea.com.
All cancellations must be confirmed by us via email to be valid.
For package cancellation:
• 46 days or more before arrival: An administrative fee of 10 % or the equivalent of a non-refundable deposit will be charged.
• 45-31 days before arrival: 75 % of the booking price is charged.
• At most 30 days before arrival: 100% of the booking price is charged.
To cancel activity:
• Up to 14 days before the activity: A full refund will be provided, less an administrative fee of 10 %.
• Less than 14 days before the activity: 100% of the booking price is charged. This applies to all activities canceled within 14 days of the scheduled date, as these bookings are non-refundable.
For cancellation on the high-altitude course:
If you cancel the high-altitude track within 14 days, you will receive a gift card for the full amount. This can be used for a future booking or transferred to another person.
Thank you for your understanding.
Office hours:
Mon – Fri 08.00-16.00