Cancellation policy

If you need to cancel a reservation or package, please send an email to info@explorelulea.com.
All cancellations must be confirmed by us via email to be valid.

For package cancellation:

46 days or more before arrival: An administrative fee of 10 % or the equivalent of a non-refundable deposit will be charged.

45-31 days before arrival: 75 % of the booking price is charged.

At most 30 days before arrival: 100% of the booking price is charged.

 

To cancel activity:

Up to 14 days before the activity: A full refund will be provided, less an administrative fee of 10 %.

Less than 14 days before the activity: 100% of the booking price is charged. This applies to all activities canceled within 14 days of the scheduled date, as these bookings are non-refundable.

 

For cancellation on the high-altitude course:

If you cancel the high-altitude track within 14 days, you will receive a gift card for the full amount. This can be used for a future booking or transferred to another person.

Thank you for your understanding.