Cancellation policy

If you need to cancel a reservation or package, please send an email to info@explorelulea.com.
All cancellations must be confirmed by us via email to be valid.

For cancellations of accommodation and package tours:

• 46 days or more before arrival: An administration fee of 10 % or equivalent non-refundable deposit will be charged.

• 45–31 days before arrival: 75 % of the reservation price will be charged.

• 30 days or less before arrival: 100 % of the reservation price will be charged.

For cancellation of activities:

• Less than 24 hours before the start of the activity: 100 % of the booking price will be charged. This applies to all activities cancelled later than 24 hours before the start.

For cancellation of the high-altitude cable car:

If you cancel the high-altitude track within 14 days, you will receive a gift card for the full amount. This can be used for a future booking or transferred to another person.

Thank you for your understanding.