{"id":1045,"date":"2022-10-21T13:48:06","date_gmt":"2022-10-21T11:48:06","guid":{"rendered":"https:\/\/www.explorelulea.com\/?page_id=1045"},"modified":"2026-05-21T15:02:00","modified_gmt":"2026-05-21T13:02:00","slug":"cancellation-rules","status":"publish","type":"page","link":"https:\/\/www.explorelulea.com\/en\/about-us\/cancellation-rules\/","title":{"rendered":"Cancellation policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1045\" class=\"elementor elementor-1045\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ba2213f e-flex e-con-boxed e-con e-parent\" data-id=\"ba2213f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3fe2d6a elementor-widget elementor-widget-heading\" data-id=\"3fe2d6a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Cancellation policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f48b37b e-flex e-con-boxed e-con e-parent\" data-id=\"f48b37b\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-53c3216 elementor-widget elementor-widget-text-editor\" data-id=\"53c3216\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you need to cancel a reservation or package, please send an email to <a href=\"mailto:info@explorelulea.com\">info@explorelulea.com<\/a>.<br \/>All cancellations must be confirmed by us via email to be valid.<\/p><p data-start=\"136\" data-end=\"181\"><strong data-start=\"136\" data-end=\"179\">For cancellations of accommodation and package tours:<\/strong><\/p><p data-start=\"189\" data-end=\"321\">\u2022 46 days or more before arrival: An administration fee of 10 % or equivalent non-refundable deposit will be charged.<\/p><p data-start=\"329\" data-end=\"393\">\u2022 45\u201331 days before arrival: 75 % of the reservation price will be charged.<\/p><p data-start=\"401\" data-end=\"476\">\u2022 30 days or less before arrival: 100 % of the reservation price will be charged.<\/p><p data-start=\"484\" data-end=\"519\"><strong data-start=\"484\" data-end=\"517\">For cancellation of activities:<\/strong><\/p><p data-start=\"527\" data-end=\"687\">\u2022 Less than 24 hours before the start of the activity: 100 % of the booking price will be charged. This applies to all activities cancelled later than 24 hours before the start.<\/p><p><strong>For cancellation of the high-altitude cable car:<\/strong><\/p><p>If you cancel the high-altitude track within 14 days, you will receive a gift card for the full amount. This can be used for a future booking or transferred to another person.<\/p><p>Thank you for your understanding.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Cancellation Policy If you need to cancel a booking or package, please send an email to info@explorelulea.com. All cancellations must be confirmed by us via email to be valid. For cancellation packages: \u2022 46 days or more before arrival: An administrative fee of 10 % or the equivalent of a non-refundable deposit will be charged. \u2022 45\u201331 days [\u2026]<\/p>","protected":false},"author":2,"featured_media":0,"parent":853,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"sidtyp":[],"class_list":["post-1045","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.explorelulea.com\/en\/wp-json\/wp\/v2\/pages\/1045","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.explorelulea.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.explorelulea.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.explorelulea.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.explorelulea.com\/en\/wp-json\/wp\/v2\/comments?post=1045"}],"version-history":[{"count":46,"href":"https:\/\/www.explorelulea.com\/en\/wp-json\/wp\/v2\/pages\/1045\/revisions"}],"predecessor-version":[{"id":4607,"href":"https:\/\/www.explorelulea.com\/en\/wp-json\/wp\/v2\/pages\/1045\/revisions\/4607"}],"up":[{"embeddable":true,"href":"https:\/\/www.explorelulea.com\/en\/wp-json\/wp\/v2\/pages\/853"}],"wp:attachment":[{"href":"https:\/\/www.explorelulea.com\/en\/wp-json\/wp\/v2\/media?parent=1045"}],"wp:term":[{"taxonomy":"sidtyp","embeddable":true,"href":"https:\/\/www.explorelulea.com\/en\/wp-json\/wp\/v2\/sidtyp?post=1045"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}